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Building a Practice You Love: Client Longevity & Engagement
Thursday, April 16th  |  8:45–10:00am

Training Overview

Client retention is not merely a business metric — it is a clinical and ethical imperative. When clients disengage prematurely from therapy, they are often left without the sustained support necessary for meaningful change. This training equips licensed clinicians working in private practice settings with the knowledge, skills, and self-awareness to build therapeutic relationships that last.

This training integrates clinical best practices with practical, real-world strategies drawn from the experience of Dawn Gabriel, MA, LPC - Founder and CEO of Authentic Connections Counseling Center and Soul Care for Therapists.

Learning Objectives

Upon completion of this training, participants will be able to:

1. Define client retention in the context of private practice and identify the threshold at which a client is considered retained.
2. Identify at least five clinician-level factors that contribute to premature client dropout.
3. Describe evidence-informed strategies for establishing therapeutic rapport and instilling treatment hope in the first three sessions.
4. Apply session-by-session clinical frameworks to support client engagement across the early treatment arc (sessions 1–5).
5. Recognize the role of clinician self-care, boundaries, and professional wellness in sustaining effective client retention.
6. Articulate the business and ethical rationale for treating retention as a clinical — not solely administrative — concern.